Return & Refund Policy

Return & Refund Policy

Last updated: July 30, 2026

30-Day Return Window

Homeplos accepts returns within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition as received.

How to Initiate a Return

1. Email info@homeplos.com with your order number and the item(s) you wish to return
2. We will send you a return authorization and shipping instructions within 24 hours
3. Pack the items securely in their original packaging
4. Ship the package using the provided return label

Refund Processing

Once we receive and inspect your returned items, we will process your refund within 5-7 business days. Refunds are issued to the original payment method.

Return Shipping Costs

• Defective or damaged items: Free return shipping — we cover the cost
• Change of mind: Customer pays return shipping
• Wrong item received: Free return shipping — we cover the cost

Non-Returnable Items

• Items that have been used or installed
• Items missing original packaging or accessories
• Clearance or final-sale items

Exchanges

To exchange an item, initiate a return for the original item and place a new order for the desired product. This ensures faster processing and availability.

Damaged Products

If your product arrives damaged, contact us within 48 hours with photos of the damage. We will send a replacement at no cost or issue a full refund.

Contact

For return questions, email info@homeplos.com or call +1 (323) 262-0576.